Screen Recording
Allow apps to record the contents of your screen.
Remote Tool
Windows
Dedicated support application for Windows PC. Download and open the file to connect with no additional installation required.
Remote Support
Download the support application for your device to connect with your designated Deloitte specialist.
macOS
Dedicated support application for macOS. Please select the download that matches your Mac processor (Apple Silicon or Intel).
Linux
Dedicated support package for Linux. Please select the package for your distribution (Ubuntu, Fedora, etc.).
Connect to Support
STEP 01
Open the app
Download and open the app for your device. On Mac and Linux, run the setup file once after installation.
STEP 02
Share Your Connection ID
Provide the connection ID shown in the application window to your Deloitte specialist.
STEP 03
Approve the Remote Session
When the connection request prompt appears on your screen, select Accept to safely begin your remote support session.
Security & Privacy Commitments
- A remote support session will begin only after you personally select the Accept button.
- Before accepting, please verify that you are communicating with your designated Deloitte specialist.
- Deloitte specialists will never request your personal passwords, banking credentials, or security verification codes.
- You can view all actions in real time on your screen, and you may close any sensitive personal files beforehand.
- You may disconnect or close the support application at any time.
STEP-BY-STEP
Remote Support Setup Guide
Follow the step-by-step instructions for your selected operating system.
Windows
Dedicated support application for Windows PC. Download and open the file to connect with no additional installation required.
Download for Windows01
Download the Windows app
Select Download for Windows. The file normally appears in your browser's Downloads list or in the Downloads folder.
Do not rename the downloaded file. The server settings are included in its filename.
NameDate modifiedTypeSize
TodayR…-host=remote.DeloitteKoreaDiscovery.com,key=<server-public-key>,.exeToday 10:15Application12,345 KB
02
Open the downloaded file
Open the Downloads folder and double-click the EXE file. If Windows shows a security or permission prompt, first confirm that the file came from this support page.
- Keep the app open while receiving support.
- No separate setup command is needed on Windows.
Control Remote Desktop
Enter Remote ID
Transfer FileConnect
19 031⋮
Liam-PC⋮
283 062⋮
1 473 233⋮
03
Check the Ready status
Before sharing your ID, check the bottom of the Remote Tool window. Continue only after the green status indicator and Ready are shown.
Enter Remote ID
Connect
Confirm this status
04
Share the connection ID
Find the ID shown in the Remote Tool and tell it only to the Deloitte support professional assisting you. Do not share the one-time password.
05
Approve the support session
When Remote Tool shows an incoming Connection Manager request, verify the remote peer name/ID and the requested permissions before selecting Accept. On Windows portable, Accept and Elevate may also appear when administrator-level control is needed.
Remote peer(peer ID)
Request access to your device...
AcceptCancel
Remote Tool defaults to approve-mode=password-click, so password authentication is also possible. This support procedure deliberately uses the click-approval path by not asking customers to share the one-time password.
macOS
Check About This Mac, then choose Apple Silicon for Apple M-series chips or Intel for Intel processors.
01
Check your Mac type and choose a download
Open the Apple menu and select About This Mac. Choose Apple Silicon when the Chip field starts with Apple M; choose Intel when the Processor field includes Intel.
About This Mac
ChipApple M-series
Choose Apple Silicon downloadAbout This Mac
ProcessorIntel
Choose Intel Mac download02
Install Remote Tool in Applications
Open the downloaded DMG file, then drag Remote Tool into the Applications folder. If macOS blocks the first launch, allow Remote Tool in the macOS security settings as described by the official Remote Tool guide.
Remote Tool
Applications
Drag Remote Tool to Applications
03
Apply the support server settings once
Open Terminal from Applications → Utilities, copy the command below, paste it into Terminal, and press Enter. Your Mac password may be requested.
Terminal
cd ~/Downloads
chmod +x Deloitte-Remote-Configure-macOS.command
./Deloitte-Remote-Configure-macOS.command04
Allow the required macOS permissions
Open Remote Tool from Applications and follow its prompts. In System Settings → Privacy & Security, grant Remote Tool Accessibility and Screen Recording. Enable Input Monitoring only if keyboard or mouse input still does not work.
If macOS asks you to reopen the remote access tool after changing a permission, close the app and open it again.
05
Check the Ready status
After applying the required permissions and reopening Remote Tool if requested, check the bottom of the window. Continue only after the green status indicator and Ready are shown.
Enter Remote ID
Connect
Confirm this status
06
Share the ID and approve the session
Tell your Deloitte support professional the ID shown in Remote Tool. Do not share the one-time password. When Remote Tool's Connection Manager shows the expected remote peer, review the permissions and select Accept.
Control Remote Desktop
Enter Remote ID
Connect•••
Ready
The incoming Connection Manager shows the actual remote peer name/ID and permission icons. The Windows-only Accept and Elevate action is not part of the normal macOS flow.
Linux
Check your CPU architecture, then choose the package for Debian/Ubuntu or Red Hat/Fedora.
01
Check your CPU architecture
Open Terminal and run the command below. Choose x86_64 when the result is x86_64; choose ARM64 when it is aarch64 or arm64.
support@ubuntu:~$
x86_64Choose the x86_64 packageuname -m02
Install the package
Use the terminal command documented by Remote Tool for your distribution. Desktop package-installer screens vary by distribution and version, so this guide does not invent a graphical installer workflow.
Debian / Ubuntu
Use a DEB package.
cd ~/Downloads
sudo apt install -fy ./Deloitte-Remote-linux-x86_64.deb$
Red Hat / Fedora
Use an RPM package.
cd ~/Downloads
sudo yum localinstall ./Deloitte-Remote-linux-x86_64.rpm$
For ARM64, replace x86_64 with aarch64. Remote Tool documents Wayland support as experimental; remote access to the login screen still requires X11.
03
Apply the support server settings once
Copy the script below into Terminal, or download the setup file and run it from your Downloads folder.
Terminal
cd ~/Downloads
chmod +x Deloitte-Remote-Configure-Linux.sh
./Deloitte-Remote-Configure-Linux.shTo run the downloaded file: cd ~/Downloads && chmod +x Deloitte-Remote-Configure-Linux.sh && ./Deloitte-Remote-Configure-Linux.sh
04
Check the Ready status
After the support server settings are applied, open Remote Tool and check the bottom of the window. Continue only after the green status indicator and Ready are shown.
Enter Remote ID
Connect
Confirm this status
05
Share the ID and approve the session
Open Remote Tool, share the ID with your Deloitte support professional, and do not share the one-time password. When the Connection Manager shows the expected remote peer, review the requested permissions and select Accept.
Control Remote Desktop
Enter Remote ID
Connect•••
Ready
Remote Tool's incoming Connection Manager shows the actual remote peer and permission icons. Accept and Elevate is a Windows portable elevation action, not a normal Linux action.
Prepared with reference to the official remote support client documentation: Client Guide, Windows Portable Elevation, macOS Guide, Linux Guide, Client Configuration, and Advanced Settings.